Returns Policy

If your shoes are unsuitable or just not what you expected, we offer Free returns and exchanges within 10 days of receiving your order for items over R999. For products under R999, a R100 fee applies to returns and R200 fee applies to exchanges.

If you are unhappy with the product that you have purchased from us, we will issue a credit within 30 days of purchase provided that the product is returned unused, in its original packaging, and with a valid invoice. After the standard 30-day period, we cannot offer you a refund or exchange. To be eligible for a refund or exchange, all physical products must be packed in their original, unmarked packaging, including any accessories, labels, free gifts, and bonus items that came with the product.

Sale Items
Please note that sale items do not qualify for refunds but are eligible for exchanges and store credit, as they are final sale items.

Packaging Requirements
Please ensure the item is in its original packaging and undamaged. If the packaging has been damaged due to negligence, a R100 fee will be applicable to cover the cost of replacing the item’s packaging.

Due to high shipping costs, we cannot offer free returns on sale items. We charge R100 for a return that leads to a store credit and R200 for an exchange. This charge is purely to cover courier costs.

Returns Logged After 10-Day Period

• Return for Refund: R100 for collection
• Exchange: R200 for collection and delivery

Return Process

1. Please contact us within 7 days of receiving your order.
2. Log a return by filling in the form below.
3. We will collect the product from you in accordance with the terms set out above.
4. Please inform us if the collection address differs from the original delivery address.
5. Once we have inspected the product and validated your return, we will exchange the item or process a refund.

Refunds
Please note that refunds can take 5–10 working days to reflect in your account.

Reminder
If the item’s packaging has been damaged due to negligence, R100 will be deducted from your refund to cover the cost of replacing the packaging.